Support


Contact

Need help with Furlders? Email us and include screenshots + what page you were on.

Quick troubleshooting
  1. Refresh the page and try again.
  2. Sign out and sign back in.
  3. Try another browser or a private window.
  4. If you’re on mobile: force close and reopen.

If it still happens, send us the time it occurred and any error text you saw.

Subscriptions, cancellations, and refunds

If you subscribed to Furlders Pro, your subscription is managed by the place where you purchased it.

  • Web subscription: manage billing from your Furlders Account page.
  • Apple App Store: manage or request refunds through your Apple ID subscriptions and Apple’s refund process.
  • Google Play: manage or request refunds through Google Play subscriptions and Google’s refund process.

For web billing questions or refund requests, email info@furlders.com and include the email address on your Furlders account.

Reporting abuse or unsafe links

Furlders is a link-saving tool, which means users may save URLs that are unsafe or inappropriate. We take abuse seriously.

  • Report a link or folder: email info@furlders.com
  • Include the URL, the folder name (if relevant), and why you’re reporting it.
Safety scanning: For security and abuse prevention, Furlders may automatically scan/inspect URLs and related metadata to detect malware/phishing, spam patterns, and content that may be illegal or violate our Terms (e.g., CSAM, exploitation, incitement/terror content, or other prohibited content). We may block access, remove content, or suspend accounts involved in abuse.
Security & IP logging

To protect users and the service, we log basic security information such as:

  • IP address and approximate location (derived from IP)
  • Device/browser info (user agent)
  • Login events and suspicious activity signals
  • Rate-limit / abuse detection events

This data is used to keep Furlders safe (fraud prevention, account protection, and abuse response).